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Shipping & Delivery

Q1. When will you ship my order after I place it?

Before your order is shipped, we have to process your order and put all your items through our strict quality control.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: All normal products will need 5-7 business days, except for handcrafted works such as embroidery and tie-dye which will need 13-20 business days.

Shipping Time: Standard method will need 7-14 business days, while expedited will need 3-7 business days. You can also choose items marked as ‘in stock’ which ship in 48 hours from our warehouse.

Q2. Do you ship to P.O. Boxes or APO/FPO addresses?

Sorry, we cannot deliver to a P.O. box address. Please provide a physical address for delivery.

Q3. Why does my tracking number show as invalid?

If this happens, there may be two reasons:

1. The package may still be in transit and the shipping company will update the information after 3-7 days of arriving in your country. The same tracking number can be used for different destinations. Please be patient.

2. For some shipping methods, you will need to go to the destination tracking site. You can get the new tracking number once the package arrives at the destination. If you still can't find it, please contact us.

Q4. What can I do if I did not receive the package but the tracking says delivered?

Packages may be delivered to your mailbox or signed for by your neighbors. Please check your mailbox and check with your neighbors first. Also contact your local post office with the tracking number. In some cases, post offices require customers to pick up packages in person. If you still can't find it, please contact us.

Q5. Why didn't my package tracking update for several days?

For orders in processing, there will be no updates until the order is completed. For shipped orders, sometimes it takes several days to update. From international warehouses, information is not updated until the next shipping point in 3-7 days. We suggest waiting a few more days.

Q6. The shipping fee is too high.

We always work with the most reliable delivery companies. The cost depends on the weight of the items, the shipping method, and the destination. Considering the competitive price of our products, it is still very cost-effective to shop with us.

Q7. A note about the Coronavirus (COVID-19)

Dear customers, with the growing concern about COVID-19, we are closely monitoring the news and taking preventive measures to ensure the health and safety of our customers and employees. Our delivery continues normally, although some carriers are experiencing delays. Once your order has shipped, please monitor your tracking closely.

Thank you for your time, patience, and understanding.
Sincerely, Verano Musse Team

Q8. Which countries do you ship to?

We ship worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ major trusted international carriers. Note: customs duties are the responsibility of the customer. If your destination is not available at checkout, please contact us.

Q9. How is sales tax applied?

Sales tax is included in the displayed prices. Note: certain countries charge import customs taxes that you may be required to pay. Please consult your local customs office for more information.