Payment

Q1. How can I change payment methods?

If you have an order pending payment and would like to use a different payment method, it's easy:

  1. Log in to "My Account" and click "My Orders" in the upper right corner.
  2. Click on the pending order you wish to complete payment for.
  3. Click "Edit Order," select your desired payment method, and proceed to checkout.
Q2. What forms of payment do you accept?

For desktop, mobile, and in-App purchases, we accept Visa, MasterCard, Discover, and PayPal. If you are using a prepaid gift card, you will need to register a billing address with the card company before placing an order.

We do not accept cashier's checks or money orders.

Q3. Can I use more than one code on an order?

We are only able to apply one promo or coupon code per order. If you have coupons with future expiration dates, be sure to save them to use on your next order.

Q4. I couldn't pay with my credit or debit card.

Possible reasons for payment failure may be:

1) Incorrect or incomplete card/account information
2) Insufficient credit or account balance
3) Your card is not set up for global online transactions
4) Authorized online transaction limit is too low
5) Technical problems with the payment system

We suggest:

1) Verify your card information to ensure it is correct
2) Use a different card or payment method
3) Contact your bank to enable related features or get more details

If all the above suggestions do not solve the problem, we suggest you use PayPal to complete your payment, as it is very fast and ensures the security of your money.