Order Issue

You can log in to our website with your email and track your order status in “My Orders” if you placed the order with a registered account. If the order was placed without logging in, you can use the “Track a single order” function:

1. Go to “My Account” on the top right of the website.
2. Click on “Order Status”.
3. Enter your Order Number and Email to view the details.

If you still cannot get the information, please contact our customer service.

Sorry for the confusion. Since our products are tailor-made, we need a few days to prepare them and another 5-7 days for shipping. Your understanding would be much appreciated. You can see the specific tailoring and shipping time on the product page. Once your order is completed, we will proceed with shipping immediately and send you a confirmation email with the tracking number.

We cannot accept orders that buy multiple pieces to choose one, as this is not part of our return policy. All additional costs incurred will have to be borne by the customer.

Since we are committed to offering high-quality garments at very low prices, we will only issue a full refund for damaged, defective, or incorrectly shipped items. Other situations will not be part of our return policy.

We are glad you want to buy more from us. Since all items are prepared after the order is placed, please place a new order and pay for it first, then contact us so we can combine the orders.

1. Log in to your account and click “My Orders”.
2. Find the pending order and click “Proceed to checkout” to go to the Payment page.

Yes, you can. There are two types of cancellation:

1. Cancel a Pending Order: A pending order will be automatically canceled after 1 day.

2. Cancel a Paid Order: If you have not yet received the shipping notification email, you can contact us within 24 hours to cancel the order.

Please note that we CANNOT cancel orders that have already been shipped. Please DO NOT refuse delivery, as the undelivered package may be destroyed by the logistics company.

If you placed your order but did not receive a confirmation email, don't worry! Please check your spam folder. We only issue full refunds for damaged, defective, or incorrectly shipped items. Other situations will not be part of our return policy.